Your ACP“I am really so pleased and thank you so much for your guidance - I have learned so much on the Diploma Course from you and feel I have grown as a person. You are an inspiration Steve.”
Janet Amsden – Mishcon de Reya
Your ACP“You have helped me tackle some of our most difficult clients and I have now reduced not only a lot of the debt, but also the amount of days they are paying in.”
Kay Bradley – Navartis Ltd
Your ACP“Thanks again for the excellent session last week. When we wrapped up on Thursday the feedback from the group was 100% positive and everyone really enjoyed being back in the classroom again – so congratulations!!!”
Guy Thompson – Sun Chemical
Your ACP“The participants all thanked me for organising the training. They all said that you gave a really excellent, interesting and informative presentation. You always take your work very, very seriously and prepare everything you need to do with a lot of dedication.”
Marcelline Warrington – Bank of Valletta – Malta
Your ACP“I would like to thank you again for doing the Professional Credit Manager Masterclass with us last week. I really enjoyed the mix and self analysing etc. It made me look at things from a different perspective.”
Nicola Kennedy – Life Technologies
Your ACP“I really enjoyed the Credit Lifecycle and Debt Recovery Masterclass in Bahrain and I believe that it will definitely prove beneficial for me and my company.”
Betigun Akal – TUI – Turkey
Your ACP“It was a wonderful pleasure and learning experience to attend the Credit Lifecycle and Debt Recovery Masterclass presented by you. I have gained a lot of knowledge and made new friends.”
Khalid Al Kateeb – Daman Health – Abu Dhabi
Your ACP“The Credit Lifecycle and Debt Recovery Masterclass is a really great and useful training course and I am looking forward to meeting you on other courses.”
Amjad Shahin – Alkorayef Lubricants – Saudi Arabia
Your ACP“I’d like to thank you for the time and effort and sheer enthusiasm that you brought to the courses which I have absolutely no doubt will be beneficial to all who attended!”
Jon Swan - Bookpoint
Your ACP“I learned a great deal on the Diploma Course and you really made it interesting.”
Luke Stace – Fitness First
Your ACP“The team know how to prioritise their work to gain maximum cash collection benefits.
Queries are dealt with quickly and efficiently thanks to the way that the CMT course was taught.
We have achieved better than expected gains since the team attended the course, and most of the team are asking for an even more advanced follow up!”
Gary Steadman – Life Technologies
Your ACP“Now my feet have finally come back down to earth and the news has settled in, I would like to say a massive thank you for the tutoring and support you have offered to me. I really feel now that this will help me in my future and to move on to bigger and better things. I still cannot believe I got a 'distinction'. I am telling everyone and the response has been overwhelming.
Carol Thompson – Smith & Nephew Healthcare
Your ACP“Thanks for your time today. Already sent an email to a problem account with change of wording and responded to me by phone within 30 minutes!”
Gary Jesson – e-Financial Management
Your ACP“Having worked in the Credit and Debt Management industry for nearly 30 years, I was most pleased to discover we never stop ‘learning’ and some of your valuable tips and techniques to achieve best practice will most certainly be taken forward.”
Tina Chapple – Sembcorp - Bournemouth and West Hampshire Water
Your ACP“The course has exceeded my expectations. I learnt to be proactive and no longer reactive and to turn negative situations into positive outcomes. I will recommend it to every credit controller I know.”
Sylvia Lewis – Carlisle Brake Products (UK) Ltd
Your ACP“Firstly a massive thank you from me and Janine, we thoroughly enjoyed the course and learnt a lot of new ways to handle our customers. As I mentioned the course was well above our expectations and better than the ICM courses I attended. Early indications show the training is paying off.”
Chris Bowyer - Commercial Recovery Services
Your ACP“Let me express my appreciation on the diploma course. I can really see myself improving and developing in all areas of credit management.”
Gloria Alwis – PNB Europe
Your ACP"Your style was welcoming and refreshing. So many times in a training environment I feel the trainer has read up on what needs to be said and doesn't really put 100% into it. You, however, admittedly love your job and the industry and it shows. I hope I am fortunate enough to be included in any of your visits and would be honoured to be one your contacts within O2."
Chris Kirman - O2
Your ACP“I am writing to say thank you for the wonderful course. Both Chris and I thoroughly enjoyed it and were so pleased that we enrolled. The course was highly informative and both you and Gerry were brimming with enthusiasm for your work. This is wonderful to see and definitely is contagious.”
Ingrid Johnson - ICL Revenue Services
Your ACP“Having arrived at the hotel knowing the very basics of financial statements, I came away understanding all about different ratios...being able to sit down and put into practice what we had learnt was a great achievement.”
Jill Poelijoe Deutsche Financial Services
Your ACP“I’ve been on several of these courses, but never before felt so relaxed and eager to participate and learn.”
Valerie Griffin - Sericol
Your ACP“I would just like to say that it’s the most riveting course I have attended.
I came away with a lot of ideas to put to my company. I thoroughly enjoyed it.”
Sandy Anstee - AES Ltd
Your ACP“I have attended many courses during my career, but I must confess that I really enjoyed your course. The content was excellent, simple to understand and yet very effective.”
Wendy Price - Shimano (UK) Ltd
Your ACP“I thought it would be nice to give you some fantastic feedback from your session. The guys absolutely loved it and came back brimming and full of excitement on what they learnt and what they want to change. They couldn’t give you enough praise.”
Chris Roberts – British Gas Business
Your ACP“Just wanted to say a Big Thank You for the past five weeks;
I would recommend your Diploma Course and your company to anyone; it’s well organised, interesting presenters, good course material, friendly and approachable. What else can I say?”
Lisa Dey – Stagecoach UK Bus Company
Your ACP“The DIY Legal course was excellently presented.”
Linda Kennedy – Jackel International Ltd
Your ACP“I found your workshop to be extremely beneficial and I’m happy to say that on the occasions that I have used “The Magic Letter”, as it is known internally, it has been
100% successful.
Tracy Padden – Borland UK Ltd
Your ACP“I really would like to say a big thank you for your excellent presentation. I’ve had quite a lot of e-mails from the credit controllers saying how much they enjoyed the day. I have to say it is the best Telephone Collections presentation I’ve seen, and needless to say I’ve seen a few over the years.”
Karen Molyneux – QMH
Your ACP“Since returning to the office I have been able to implement your suggestions and feel that my collection techniques have been enhanced and expanded. I feel more confident when speaking with clients and am able to respond to their excuses rather than accepting them.”
Debbie Jacobs – HSA Healthcare
Your ACP“The training was fantastic. It certainly raised issues/techniques that we had not considered in the past.”
Panayiotis Koullas – XLN Telecom
Your ACP“Thanks for a great Diploma Course in Credit Management.”
Elliott Depree – Sothebys
Your ACP“We were impressed by the way Steve Savva ran the day. It makes a nice change to be trained by someone who has personal experiences to share with delegates.”
Gerald Barton – Lloyds Pharmacy
Your ACP“Sally, I was very impressed with the enthusiasm Steve has for Credit Management. From what I saw and heard, I have asked for an in-house training course for my credit control team to cover a “motivational” session, improving knowledge, team skills and procedures.”
Alan G Lowdell – Hill McGlynn & Associates
Your ACP“Thought you might like to know, we have had only very positive feedback from the Managing Credit Risk day. All attendees found it useful and felt it would help them with their current roles.”
Debbie Mason – Frontier Agriculture
Your ACP“Since attending the Diploma Course last year, I’m very excited about attending the Professional Credit Manager Workshop and learning even more new ideas I can put into practice.”
Nigel Webster – Terex-Demag
Your ACP“The training was very good and everyone got something out of the day. I have been listening to the team making calls and it is impressive to hear the increased level of authority and confidence they have. They will all be after my job soon!”
Linda Kennedy - Communisis
Your ACP“Thanks again for a very successful day – nothing but positive feedback from the crew!”
Angie M Deverick – Newcastle College
Your ACP“Feedback from your Call Handling Skills Workshop was excellent and we would like you to put together a training course for our Field Development Coordinators.”
Neil Phypers – PayPoint
Your ACP“I have gained an incredible amount of beneficial and helpful advice that I'm already finding myself using.”
Peter Scott – Sydney B Scott & Sons
Your ACP“Your Diploma Course in Credit Management is an intense, but highly rewarding exercise, which will add value to anyone studying for it. The course delivered everything. Putting the skills I learnt into practice has added real value to the department, increasing understanding, quality of training decisions and overall collection performance. I would recommend it to anyone looking to increase their abilities and understanding of key issues relating to Credit Management, without having to study for a prolonged amount of time.”
Matthew Wright - Centrica
