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The Association of Credit Professionals

Professional Collection Techniques

A One day Training course designed for all who contact customers to get paid.

Would you like to know how to collect money faster easier without the hassle?

Would you like to know how to deal with every excuse?

Develop the confidence required to deal with even the most difficult customers and keep them coming back.

Register for our very popular “Professional Collection Techniques” course taking place in Bewley’s Hotel, Newlands Cross, Dublin on various dates.

Are you ever amazed with the amount of time, money and effort that is put into getting new customers and how little that is put into retaining them?

Good credit controllers will become even better when equipped with the necessary tools required to get excellent results fast.

On completion of this one day intensive training you will be able to:

  • Plan your day more effectively
  • Prioritise for maximum results
  • Maintain a true customer focus
  • Distinguish between the reason they tell you and the real reason
  • Eliminate surprises for everyone you deal with
  • Find a way to accept every profitable order
  • Distinguish between the genuine and the not so genuine
  • Find solutions to your everyday problems
  • Receive greater respect from sales, peers, management and customers
  • Enjoy your job more
  • Know how to maximise all the collection tools available to you
  • Achieve better results

This one day course starts at 9.30 a.m. and finishes at 4.00 p.m.

The course fee of €280 covers the training, all handouts and refreshments including lunch and one years Associate membership of IACP - The Irish Association of Credit Professionals. IACP members can attend this course for only €230 and this included 8 CPD points for the year.

You can book and pay online by clicking here or you can complete the Online Booking Form and we will send you an invoice in advance or you can call Mary on 01 659 9466 or email [email protected]

Professional Collection Techniques

All participants receive a certificate of attendance and are entitled to 30% discount on membership of IACP – The Irish Association of Credit Professionals. Ireland's leading Credit Association.

The day is highly interactive and motivational and you will arrive back in the office full of new ideas and ways to deal with even the most difficult people you come across on a daily basis. The content is practical and easy to implement straight away.

We look forward to welcoming you on the course.


Training Course Enquiry Form